What type of problem are you having? Air Conditioning Heating Next » What type of Air Conditioner Problem are you having? My AC isn’t working. My AC is making a strange noise. « Back Next » This can be Caused by your Thermostat: Solution: Make sure your thermostat is turned On Set 3 degrees below room temperature Turn to Cool If the thermostat screen is blank, replace the battery if applicable. Did that solve your problem? Yes No « Back Next » Your Air Filter May be Dirty. Check yours and change if visibly dirty Did that solve your problem? Yes No « Back Next » Is your outdoor unit running? Yes No « Back Next » Your AC’s circuit breaker may have been tripped: Here’s what to do: Find your breaker box and look for the circuit labeled “air conditioner” Try flipping that circuit to “off” and then “on” Give your air conditioner a couple minutes and see if it comes on now Did that solve your problem? Yes No « Back Next » Is there air coming out of your vents? Yes No « Back Next » Is there Ice on your Outdoor Unit? Yes No « Back Next » Is there air coming out of your vents? Yes No « Back Next » Is there Ice on your Outdoor Unit? Yes No « Back Next » Awesome!! Glad we were able to help you solve your problem. We’ll be here if you need us again. « Back Sounds like you need expert care. Please turn off your system and get professional help. Schedule your repair appointment « Back What type of heating problem are you having? My heater isn't working My heater is making a strange noise There's a strange smell when my heater runs « Back Next » What type of heater do you have? Gas Furnace Heat Pump « Back Next » This can be Caused by your Thermostat: Solution: Make sure your thermostat is turned On Set 3 degrees above room temperature Turn to heat If the thermostat screen is blank, replace the battery if applicable. Did that solve your problem? Yes No « Back Next » This can be Caused by your Thermostat: Solution: Make sure your thermostat is turned On Set 3 degrees above room temperature Turn Cool, not fan or heat If the thermostat screen is blank, replace the battery if applicable. Did that solve your problem? Yes No « Back Next » What best describes your heating problem? No air is coming out of the vents Air is coming out of the vents, but it's not warm « Back Next » Make sure power is getting to the furnace Try this: Check your home’s electrical panel. Flip the furnace’s circuit to “off” and then “on” again. Look for a switch (like a light switch) near your furnace and make sure it is set to "on". Did that solve your problem? Yes No « Back Next » Is your outdoor unit running? Yes No « Back Next » Is there ice on your outdoor unit? Yes No « Back Next » Your heat pump’s circuit breaker may have been tripped. Here’s what to do: Find your breaker box and look for the circuit labeled “heat pump” or “air conditioner”. Try flipping that circuit to “off” and then “on”. Give your heat pump a couple minutes and see if it comes on now. Note: If your heat pump is regularly tripping your circuit breaker, contact us immediately as there is a larger problem. Did that solve your problem? Yes No « Back Next » Is there ice on your outdoor unit? Yes No « Back Next » Is the noise coming from the outside or inside unit? Inside Outside « Back Next » What type of heater do you have? Gas Furnace Heat Pump « Back Next » Is there steam coming from the unit, as well? Here’s what to do: This is your heat pump's normal defrost mode. « Back What type of smell? Burning Smell Gas (rotten eggs) A moldy smell (like a dirty sock or locker room) Other « Back Next » Did you just turn your heater on for the first time this winter? Yes No « Back Next » This is likely normal. The smell should go away in a few minutes. Contact us if the smell persists. « Back Turn off your furnace now! There could be a dangerous gas leak in your home. Turn off your furnace immediately and contact a heating repair person. « Back You need your regular maintenance This is usually caused by a dirty coil and/or lack of regular maintenance on your heater. « Back
